Refund Policy
Last updated: June 12, 2026
Overview
This Refund Policy applies to individual consumers who purchase a Software license through the Safrove website or its designated payment provider. It describes our commercial refund arrangement and does not limit any non-waivable withdrawal, refund, repair, replacement, price-reduction, or other remedy available under the law where you live.
Commercial Refund Arrangement
Unless applicable law gives you more favorable rights, a perpetual-license purchaser may request a refund within seven (7) calendar days if the Software does not function properly on a compatible device and we cannot repair it or provide a workable solution within a reasonable time.
Mandatory Consumer Remedies
If applicable law provides a longer withdrawal period or remedies for non-conforming digital content, including repair, replacement, price reduction, refund, or contract termination, that law controls. A shorter period stated on this website or in an agreement does not replace those mandatory rights.
Refund Amount
Refunds are generally limited to the amount actually paid for the affected license and are returned through the original payment method, unless applicable law or payment-provider rules require otherwise.
Process
1. Email support@safrove.com with "Refund Request" in the subject; 2. Provide proof of purchase (order number or license email) and a detailed description of the issue; 3. We will confirm and begin processing within 5 business days; 4. Refunds will be credited within 15 business days of confirmation.
After Refund
After a refund, the related License File may be revoked. You must stop using the refunded license and uninstall the affected paid edition, except where applicable law provides otherwise.
Trial Edition
The 14-day trial edition is provided free of charge and is not subject to any refund.
Commercial Refund Exceptions
Without limiting mandatory consumer rights, commercial refunds are generally unavailable when: (a) the seven-day commercial period has expired; (b) the Software works on a compatible device; (c) the request is based only on a change of mind; or (d) the problem results from an incompatible environment, user configuration, a lost password, or third-party hardware or software.
Contact
For refund inquiries, contact: support@safrove.com